Question 1

What does Smooth Fence USA do?

Accepted Answer

Smooth Fence USA provides fence installation, fence repair, and free on-site estimates for residential projects.

Question 2

Are you licensed and insured?

Accepted Answer

Yes. Smooth Fence USA is licensed and insured.

Question 3

What makes Smooth Fence USA different?

Accepted Answer

Customers work directly with the owner, no subcontractors, clear pricing, and clean professional work built for Florida weather.

Question 4

Do you offer a warranty?

Accepted Answer

Yes. Smooth Fence USA offers a 5-year workmanship warranty on every residential installation.

Question 5

What does the workmanship warranty cover?

Accepted Answer

Issues caused by installation errors: panels loosening from improper fastening, posts failing due to incorrect setting, gates misaligned at install, and similar installation-related defects. Full terms in the written warranty delivered with the project.

Question 6

What does the warranty NOT cover?

Accepted Answer

Storm damage, hurricanes, flooding, vehicle or tree impact, vandalism, lack of maintenance, normal wear and tear, sun-fade discoloration, or third-party modifications after installation.

Question 7

Is there a manufacturer warranty on materials?

Accepted Answer

Yes. Vinyl typically carries a manufacturer limited lifetime warranty. Aluminum typically carries 10–20 years. Wood and chain-link vary by product.

Question 8

Is the warranty transferable?

Accepted Answer

The workmanship warranty is generally non-transferable and applies to the original homeowner. Manufacturer warranties vary.

Question 9

Is the warranty provided in writing?

Accepted Answer

Yes, full details in the written quote and contract.

Question 10

How do I file a warranty claim?

Accepted Answer

Call (386) 403-9460 or email info@smoothfenceusa.com with photos and a description. Federico will schedule an inspection.

Question 11

What is your response time?

Accepted Answer

Short questions, same business day.

Question 12

What are your business hours?

Accepted Answer

Monday through Saturday, 8:00 AM to 6:00 PM.

Question 13

Can I reach you by call or text?

Accepted Answer

Yes, both.

Question 14

What is your contact info?

Accepted Answer

Phone (386) 403-9460. Email info@smoothfenceusa.com.

Question 15

What types of fences do you install?

Accepted Answer

We install vinyl, aluminum, chain-link, and wood fences.

Question 16

Do you offer fence repair?

Accepted Answer

Yes. We repair damaged sections, leaning posts, broken panels, gate issues, and some storm-damaged fences.

Question 17

Are fences customizable?

Accepted Answer

Yes. Customized by material, layout, privacy, and style.

Question 18

What's the best material for Florida?

Accepted Answer

Depends on the project. Vinyl = low maintenance + privacy. Aluminum = durability + visibility. Chain-link = cost-effective. Wood = classic look.

Question 19

What vinyl styles are available?

Accepted Answer

Full privacy, privacy with decorative top, semi-privacy, and picket.

Question 20

Is aluminum good for pools?

Accepted Answer

Yes. Safety, visibility, and clean look.

Question 21

Do you install wood fences?

Accepted Answer

Yes, standard option.

Question 22

Can you repair only part of the fence?

Accepted Answer

Yes when damage is limited. Widespread structural issues may be better to replace.

Question 23

Do you handle storm-damaged fences?

Accepted Answer

Yes. We inspect and decide repair vs replacement.

Question 24

Do you remove the old fence?

Accepted Answer

Yes, can be included in the quote when needed.

Question 25

Can you match my existing fence?

Accepted Answer

Sometimes, depending on material, style, color, age, and current product availability.

Question 26

What gate types and sizes do you offer?

Accepted Answer

Standard walk-gate sizes are 4 ft and 5 ft wide. We also build custom-size gates to whatever opening you need, in any material. Custom gates add fabrication, installation, and transportation charges on top of the standard price.

Question 27

Can gates be automated?

Accepted Answer

No. Smooth Fence USA does not offer gate automation. All our gates are manually operated. If you need automation, you can coordinate that separately with an access-control installer after we complete the gate.

Question 28

What hardware do you use?

Accepted Answer

Heavy-duty galvanized or stainless-steel hinges and latches rated for the gate's weight and material. We don't commit to a specific brand — we choose what works best for each project. If you have a brand preference, we're open to it at your request.

Question 29

How do you handle pool gate safety?

Accepted Answer

Florida pool code typically requires self-closing and self-latching hardware with the latch at least 54 inches above grade, and gates swinging outward from the pool. We install pool-code-compliant hardware on request.

Question 30

Do you install access control (keypads, card readers)?

Accepted Answer

We install standard keyed locks and manual latches only. For keypad, intercom, or card readers, customers coordinate with a separate access-control provider.

Question 31

Do you set posts in concrete?

Accepted Answer

Depends on project, soil, local code, and fence type. Goal is always stable and long-lasting.

Question 32

How do fences hold up to Florida weather?

Accepted Answer

We choose materials and methods designed for heat, humidity, storms, and coastal conditions.

Question 33

What is virgin vinyl?

Accepted Answer

New, non-recycled vinyl, preferred for consistency and long-term durability.

Question 34

Routed vs bracket-mounted vinyl — what's the difference?

Accepted Answer

Routed inserts the rails directly into the posts for a cleaner look. Bracket-mounted uses external connectors.

Question 35

What post caps are available?

Accepted Answer

Flat, pyramid, gothic, New England-style, solar-light caps.

Question 36

What areas do you serve?

Accepted Answer

Palm Coast, Flagler County, Volusia County, St. Johns County, Duval County, and Putnam County. Nearby areas may be possible depending on the address.

Question 37

Are estimates free?

Accepted Answer

Yes. Free, no-obligation on-site estimates.

Question 38

What's the fastest way to get a quote?

Accepted Answer

Use the instant estimator at smoothfenceusa.com/estimator, then schedule a free on-site visit to confirm.

Question 39

How long does installation take?

Accepted Answer

Most residential projects are completed in 1 to 3 days, depending on size, terrain, weather, access, and material.

Question 40

What affects the price of a fence?

Accepted Answer

Material, height, linear footage, number of gates, terrain, layout, old fence removal, and any special site conditions. Firm pricing only after the free on-site visit.

Question 41

Do you help with HOA approval?

Accepted Answer

Yes, we help review HOA requirements and provide supporting details.

Question 42

Who submits the HOA application?

Accepted Answer

In most cases the homeowner. We provide the info needed.

Question 43

Do projects require permits?

Accepted Answer

Some projects require city/county permits, some do not. Depends on location and scope. We guide through the steps when required.

Question 44

How do you handle property lines and easements?

Accepted Answer

We plan layouts with them in mind, but final boundary determinations come from a survey or the proper authority.

Question 45

What should I prepare before install day?

Accepted Answer

Property access clear, work area cleared, pets secured, any HOA/permit items underway if needed.

Question 46

Do you offer financing?

Accepted Answer

Yes, through Hearth for qualified customers.

Question 47

Does applying affect my credit score?

Accepted Answer

No, Hearth uses a soft-pull pre-qualification.

Question 48

Can I pay in monthly payments?

Accepted Answer

Yes, qualified customers can break the project into monthly payments.

Question 49

What types of financing are available?

Accepted Answer

Personal loans, HELOCs, promotional credit card offers.

Question 50

Is 0% financing available?

Accepted Answer

Some qualified homeowners get promotional 0% introductory APR cards, subject to lender terms.

Question 51

How fast can financing funds arrive?

Accepted Answer

As fast as 24 hours in some cases once approved.

Question 52

What's the minimum FICO score?

Accepted Answer

Hearth states as low as 550, but approval depends on lender and applicant.

Question 53

Do I need an estimate before applying for financing?

Accepted Answer

Yes, estimate first, then review financing.

Frequently Asked Questions

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Services Offered

Service Area & Estimates

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